{"xsrfToken":"f945cc8ef7551516e014f78069b9058c0f250710_lout","branding":{"id":"1","key":"sc","name":"Support-ChargeOne","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c42112","headerLinkHoverBGColor":"#c42112","headerBadgeColor":"#c42112"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the ChargeOne Help Center","sharedPortalName":"ChargeOne Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen zum Heinemann Elektro Help Center","sharedPortalName":"Heinemann Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ChargeOne Help Center","sharedPortalName":"ChargeOne Help Center","localeDisplayName":"English (United States)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#e00004","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54d7a6a8-8fc5-4d92-8f7c-87d1c68e5f1d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjA3OGQ3OS03YWNjLTQ0NzctOWIzNC02NzllMjU2N2MyMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0ZDdhNmE4LThmYzUtNGQ5Mi04ZjdjLTg3ZDFjNjhlNWYxZCI6WyJyZWFkIl19LCJleHAiOjE3Mzc2ODk2NzMsIm5iZiI6MTczNzY4OTA3M30.CmIIGzHYgNQ3PXofaneqso5G9ljLtdZao97mPZmh0VM&client=af078d79-7acc-4477-9b34-679e2567c217&height=300&mode=fit","bannerMediaApiFileId":"54d7a6a8-8fc5-4d92-8f7c-87d1c68e5f1d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sc","projectId":10002,"serviceDeskId":1,"name":"Support-ChargeOne","description":"<p>Welcome! You can raise a request for Support-ChargeOne using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"APPs and Webservices","descriptionHtml":"","callToAction":"APPs and Webservices","introHtml":"<p>I need help operating the \"ChargeOne\", \"ChargeOne Partner\" APP or a web service offered by ChargeOne.</p>","icon":10537,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10489,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"10","name":"RFID card order","descriptionHtml":"","callToAction":"RFID card order","introHtml":"<p>You would like to order additional RFID (service fee will be charged)</p>","icon":10543,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[1],"key":""},{"id":"15","name":"Support request","descriptionHtml":"","callToAction":"Support request","introHtml":"<p><br> If you are having trouble with your charging station, please submit a support request with the requested information.</p>","icon":10472,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://heinemann.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,15,9,10,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"de0a1fa0-0a91-3307-89de-36bdae85671b","appLinkName":"","appLinkUrl":"","spaceKey":"SC","spaceName":"Support-ChargeOne","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":1,"kbLinkDomainURLs":["https://heinemann.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZjA3OGQ3OS03YWNjLTQ0NzctOWIzNC02NzllMjU2N2MyMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc2OTAyNzMsIm5iZiI6MTczNzY4OTA3M30.TPh2SmXUwWsoqfq7EyallSxgalNfB1sBrHj-er7Ulbw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"af078d79-7acc-4477-9b34-679e2567c217","tokenDurationInMins":20}},"sharedPortal":{"name":"ChargeOne Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://heinemann.atlassian.net/wiki","kbLinkDomainURLs":["https://heinemann.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=heinemann","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f945cc8ef7551516e014f78069b9058c0f250710_lout","baseUrl":"https://heinemann.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://heinemann.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"af078d79-7acc-4477-9b34-679e2567c217","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cb5c3975611840cd99abb03c32d8d825","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}